Exonik Privacy Policy

Last updated: 29 December 2025

Exonik Pty Ltd - ABN  58 686 925 057 ("Exonik", "we", "us" or "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.exonikactive.com.au and use our services.

1. What Information We Collect

We may collect the following types of personal information:

• Your name, email address, shipping and billing addresses, and phone number
  
  

• Payment details (processed securely either via Shopify or other third-party platforms)
  
  

• Order and purchase history
  
  

• IP address, device type, and browsing behaviour (via cookies and analytics tools)
  
  

• Any other personal information you voluntarily provide to us (e.g. via customer service communications or feedback forms)
  
  

2. How We Collect Your Information

We collect your information in the following ways:

• When you make a purchase from our website
  
  

• When you sign up to our newsletter or marketing emails
  
  

• When you contact us via email or our customer support channels
  
  

• When you interact with our website, ads, or social media pages through tracking technologies such as cookies, pixels, and analytics tools (e.g. Meta Pixel, TikTok Pixel, Google Analytics)
  
  

3. Why We Collect Your Information

We use your information to:

• Process and deliver your orders
  
  

• Respond to customer enquiries and provide support
  
  

• Improve our website and user experience
  
  

• Send you updates, promotions, and other marketing content (only if you opt-in)
  
  

• Detect and prevent fraud or other security issues
  
  

• Comply with legal obligations
  
  

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Third-party service providers who assist in payment processing, order fulfilment, and website analytics
  
  

• Our legal, accounting and business advisors when necessary
  
  

• Government authorities when required by law
  
  

All third-party providers are obligated to protect your data and only use it for the services they provide.

5. Storage & Security

We take reasonable steps to ensure your personal information is stored securely and protected from unauthorised access, misuse or disclosure. This includes SSL encryption, secure data storage systems, and restricted access protocols.

6. Your Rights & Choices

• You may opt out of marketing emails at any time using the “unsubscribe” link in our emails.
  
  

• You can request access to or correction of your personal data by contacting us at team@exonikactive.com.au
  
  

• You can disable cookies via your browser settings, though this may impact your experience on our site.
  
  

7. Cookies & Analytics

We use cookies and third-party tools (like Meta Pixel, Tik Tok Pixel, and Google Analytics) to:

• Understand website traffic and user behaviour
  
  

• Improve performance and tailor user experience
  
  

• Deliver relevant marketing campaigns
  
  

You can disable cookies through your browser, but some site features may not function as intended.

8. International Users

If you are accessing our website from outside Australia, please be aware that your data may be processed in Australia. By using our services, you consent to this transfer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of the site after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at team@exonikactive.com.au