Exonik - Returns & Remedies

Last updated: 29 December 2025

We design performance wear you’ll want to live in. If something misses the mark, here are the ways we can make it right.

1) Your options at a glance

• Change of mind (fit/colour/you just don’t love it):
  Return within 30 days of delivery → Exonik Store Credit (no cash refunds for change-of-mind).
  
  

• Problem with the product (faulty/not as described):
  We’ll organise a repair, replacement or refund as required by the ACL. For a major failure, you choose refund or replacement. We also refund original shipping and cover or reimburse reasonable return postage where a consumer-guarantee remedy applies.
  
  

2) Change-of-mind returns (store credit)

We accept change-of-mind returns on full-priced items within 30 days of delivery when the item is:

• Unworn, unwashed, unused, and in original condition
  
  

• Tags and packaging intact (Exonik’s satchel bag excepted)
  
  

• Accompanied by proof of purchase (order number or email)
  
  

How the credit works

• Issued as digital store credit for use on www.exonikactive.com.au
  
  

• No expiry (unless not longer in business)
  
  

• If you used a promo/discount, the credit reflects the amount actually paid for the item
  
  

• Return shipping for change-of-mind is at your cost; original shipping isn’t refunded
  
  

Tip: If you’re between sizes, message us first, often we can save you a return.

3) Items we can’t take back (unless faulty)

• Items marked Final Sale on the product page
  
  

• Underwear, socks and other hygiene-sensitive products once opened
  
  

• Items not in their original condition (worn/washed/soiled/without tags)
  
  

 

---

 

4) If something’s wrong (ACL remedies)

If your product has a fault, isn’t of acceptable quality, isn’t fit for purpose, or isn’t as described:

1. Email team@exonikactive.com.au with your order number, description of the issue and clear photos (if possible).
   
   

2. We’ll assess and get back to you within 2–3 business days.
   
   

3. Depending on the issue, we’ll arrange a repair, replacement or refund. For a major failure, you decide between refund or replacement.
   
   

4. Where a consumer-guarantee remedy applies, we will refund your original shipping and provide or reimburse reasonable return postage (keep your lodgement receipt).
   
   

There’s no strict time limit on reporting faults under the ACL—please contact us as soon as you notice the issue.

5) How to start any return

1. Email: team@exonikactive.com.au with your name, order number and what you’d like to return.
   
   

2. Wait for instructions: we’ll send you the return address and any labels (for ACL faults).
   
   

3. Pack securely & track: returns are your responsibility until received—use a tracked service.
   
   

4. We’ll process it: once inspected, we’ll issue store credit (change-of-mind) or arrange your ACL remedy (faulty).
   
   

6) Exchanges

If you’re after a different size/colour, the fastest path is to return for store credit and place a new order. If stock is available and timing works, we can facilitate a direct swap, just ask in your email.

7) Useful notes

• Bundles & promos: returning part of a bundle or promo may change the original discount. Any credit/refund is adjusted to reflect the items kept.
  
  

• Gifts: returns are processed to the purchaser’s original payment (for ACL refunds) or as store credit to the recipient (with proof of purchase).
  
  

• Original shipping: refunded only where an ACL remedy applies (not for change-of-mind).
  
  

Questions? We’re here to help: team@exonikactive.com.au